Bus operator solutions

Software solutions and specialist consultancy services to maximise efficiency and operational performance

Focused on solving your business challenges
Drive efficiency to increase profitability
Drive efficiency to increase profitability
Optimise your network to maximise revenue
Optimise your network to maximise revenue
Control room consolidation
Control room consolidation
Improve customer service to grow patronage
Improve customer service to grow patronage

Powering the future of bus operations

In today’s rapidly changing environment, operators need to respond quickly and effectively to evolving demands in order to maximise revenue growth and enhance operational efficiency. Our solutions are designed to meet the specific needs of passenger transport operators by leveraging cutting-edge technology and specialist consultancy services.

We focus on technology optimising the creation of efficient schedules, timetables, and staff rosters which feed into vehicle and crew allocation systems, resulting in timely and cost-effective service delivery. Advanced management software offering a comprehensive view of key areas within your organisation by consolidating into a centralised platform, enabling easy performance analysis, reduced administration, and streamlined processes.

With our end-to-end solution covering operations ‘before the day,’ ‘on the day,’ and ‘after the day,’  we provide a pathway to enhancing revenue, increasing patronage, and improving overall efficiency for passenger transport operators.

Our comprehensive portfolio of solutions link to form a fully integrated end-to-end platform spanning all three phases of bus operations – ‘before the day’, ‘on the day’ and ‘after the day’.

This provides a ‘single source of truth’ eliminating the time consuming and error-prone re-keying of data.  Your processes and internal communications are streamlined, reducing costs and allowing busy team members to focus on problem-solving rather than entering data or sending emails.

Collating management information and Key Performance Indicators (KPIs) to effectively manage your business can be a challenging task, particularly when dealing with data spread across various systems. Our comprehensive solution covers operations ‘before the day,’ ‘on the day,’ and ‘after the day,’ ensuring seamless data integration.

By leveraging our technology, expertise and experience of over 30 years in bus data management, our team of multi-disciplinary experts can help you streamline work processes and generate real-time management reports. This empowers you to make informed decisions based on accurate and current information, ultimately driving efficiency and success in your operations.

  • Insights – delivers unparalleled visibility into key areas of your organisation such as commercial, operations, and engineering
  • ETM Analysis – optimise the network by providing a transparent view of patronage and revenue performance
  • Route Performance – drive route efficiency and profitability, proactively manage changes to market demand quickly
  • Concessionary Analysis – track and manage payments for concessionary services, ensuring that you are reimbursed appropriately for the services provided

Dependence on spreadsheets for constructing timetables and schedules can result in errors and consume additional time in managing operations. Moreover, spreadsheets lack the capability to efficiently test scenarios and conduct thorough analysis, hindering the understanding of the impact of each change on efficiencies.

Our flexible Scheduling Suite provides interactive planning and scheduling tools designed to optimise outcomes, ultimately saving you precious time and resources. With our suite, you can navigate complexities seamlessly, enhancing operational efficiency and cost-effectiveness.

  • Build a timetable your way: Compile a timetable in multiple ways with minimal upfront configuration requirements.​
  • Short-working trip variations​: Plot the route for the longest trip and OmniTIMES and OmniMAP will calculate all the variants.​
  • Multiple route timetables:. Capability to handle multiple services and routes on one timetable, making it easy to plan and manage headways.​
  • Running board formats​: 60+ customisable and print-ready vehicle and driver running boards; no need to export for further editing.​
  • Print timetables from source​: Whether for public use or to create ‘working timetables’ for depot controllers, all exports are print-ready.​

Maintaining driver records manually is time-consuming and prone to errors, especially as the volume of files increases with the growth of your operation. Inaccurate record-keeping can potentially result in mistakes or even accidents.

Modernise how you record driving hours and driver details with OmniDAS, the complete depot allocation system for real-time driver and vehicle management. This solution not only optimises resource utilisation but also simplifies the end-of-day or end-of-week processes. Capture driver working hours accurately to generate records that seamlessly integrate with your payroll provider, customised to meet your specific requirements.

  • Complete resource visibility​: See available drivers and vehicles across all depots.​
  • Forward allocation​: Ensure safe and legal allocation of valuable resources.​
  • Driver coordination​: Empower drivers through improved communication with driver app, OmniENGAGE.​
  • Control on the day​: Informed real-time decision making that maintains service quality.​
  • Seamless data capture​: One source of truth with data flows to HR, payroll and operations.​
  • Service improvement​: Performance reporting and analysis to drive service improvement.​

Drivers increasingly prioritise sociable duties and seek a better work-life balance. However, without an efficient communication channel to accommodate varying shift patterns, both your drivers and controllers face unnecessary time drains, leading to inefficiencies and missed opportunities.

Our OmniENGAGE driver app addresses the needs of your business and the individual preferences of your drivers. With a user-friendly interface, it empowers your team to manage their work patterns remotely and independently, promoting better coordination and productivity.

  • Real-time access to records​: Drivers can request leave, arrange swaps and volunteer for overtime at a time that suits them.​
  • Driver morale and retention​: Drivers have increased involvement in work, fairness to overtime opportunities and feel connected to the business.​
  • Reduced business admin​: Allocators are freed up to deal with more pressing work issues such as compliance.​
  • Accuracy of information: Remove errors associated with drivers copying duty details from noticeboards.​
  • Communication efficiency​: Deliver notifications as plans change and control who receives them.​

Comprehensive tools to efficiently manage incidents across the network. By gaining visibility of incidents across your network and understanding their causes, you can identify intervention strategies to prevent reoccurrences. Our solutions

  • Traffic (BIRS) – incident capture in real-time and track operational efficiency, with accurate capture of lost and gained mileage
  • Accidents – software solution to efficiently manage accidents and drive reduction campaigns to deliver a quality service

Developing accurate timetable information displays for bus stops can be a time-consuming and error-prone task, especially when done manually. It may even feel like managing roadside publicity is a full-time job. With OmniSTOPdesign, you can effortlessly develop high-quality, branded displays that enhance the passenger experience and support the growth of your network.

  • One data source​: Ensure accuracy with timetable data taken directly from source.​
  • Flexible templates​: User-configurable templates provide complete control over displays.​
  • Bespoke displays​: Deliver information in the most appropriate style, size and format.​
  • In-built database​: Store case information for fast assignment of templates to stops.​
  • Streamlined output​: Complete service changes in minutes, not days or weeks.​

As the demand for electronic data submission to BODS or local transport authorities grows, ensuring compliance with TransXChange (TXC) file standards for your timetables becomes essential. Additionally, with the BODS team poised to take over the EBSR process, transitioning to digital registration via BODS may become necessary.

Understanding the time constraints you face, our OmniTIMES solution streamlines the process of building timetables and mapping data in the TXC file format. This allows you to focus on creating timetables and plotting route maps, while our Exporter modules handle the data structure and formatting required for TXC and BODS compliance, ensuring readiness for any future changes.

  • One source of truth​: Timetable and route data flows straight through from source.​
  • No expertise required​: Software builds TXC data structures and formatting for you.​
  • Built-in validation​: Data is validated by the Exporter to reduce risks of data rejection by downstream users.​
  • Richer data​: Our Exporter can include more than just the minimum data required to meet specification, so your data is richer and more informative to downstream users.​

Managing and resolving customer issues can be challenging due to fragmented communication channels, limited visibility into operational issues, and ineffective tracking and reporting of customer inquiries. This can result in delays in response times, inconsistency in issue resolution, and missed opportunities for improvement, ultimately impacting customer satisfaction and operational efficiency.

Customer Resolution Centre offers a streamlined solution for managing and addressing customer concerns efficiently. By consolidating inquiries from various sources into a single platform, it offers a holistic view of operations, enabling prompt and satisfactory resolutions. You can effortlessly track follow-ups, document activities and assess responses against Service Level Agreement standards. Moreover, the system captures valuable data, facilitating detailed network analysis and strategy formulation.

Experience and expertise

30+ years

developing leading passenger
transport solutions

  • Market leader in driving efficiency for
    passenger transport operators of all sizes
  • Software innovation driven by an in-depth
    understanding of the passenger transport industry
  • Strong track record of quality delivery and
    high customer satisfaction
  • Our partnership with Omnibus and EPM has developed since 2016. They are unique, offering consultancy and software solutions that cover the entire spectrum of operations, including 'before-the-day,' 'on-the-day,' and 'after-the-day' services. This partnership is valuable to us in ensuring efficient and effective operations.  
    Adam Keen
    Managing Director
  • Omnibus and EPM’s strong delivery track record and their ability to deliver a total end-to-end solution without relying on outside partners for expertise, make them a valued partner... to achieve our growth plans. With their approach to developing solutions and supporting operators in improving efficiency, we are confident our future needs will be met. Read news
    Mark Greasley
    Group Projects Director
  • It’s a great business intelligence tool. We now have a system that allows us to pull up all sorts of information. We’re finding that it’s already informing our own decision making. The days of people having to thumb through bits of paper or tracking through a myriad of spreadsheets are over at McGill’s. Read case study
    Colin Napier
    Operations Director
  • Rowgate group logo
  • McGills Scotland logo
  • Roberts Travel Group logo
  • First Bus logo
  • Ipswich buses logo
  • Blackpool Transport logo grey
  • Go Ahead Group logo
  • National Express logo
  • Transdev logo
  • Stagecoach logo
  • Reading Buses logo
  • Arriva bus operator logo
EPM software support desk

Visit our self-service portal to log your item:

EPM portal

Effortless call logging and real-time support request monitoring. Explore the knowledge database and videos for help and guidance on the use of our applications.

Mon-Fri: 08:30 to 17:30

+44 (0)1527 556 940

The support desk is closed on bank holidays.

Omnibus software support desk

Visit our self-service portal to log your item:

Omnibus portal

Effortless call logging and real-time support request monitoring. Explore the knowledge database and videos for help and guidance on the use of our applications.

Mon-Fri: 09:00 to 17:00

+44 (0)161 683 3101
Schedules: support@omnibus.uk.com
OmniDAS: dassupport@omnibus.uk.com

The support desk is closed on bank holidays.