With customer expectations rising, ensuring they receive a high quality experience at every touch point in their journey is essential to support patronage growth.
On the 20th of June 2023, Nick Brookes, our Software Director, and Aiden Proctor, Omnibus Product Owner, delivered a presentation at an RTIG event where they discussed the importance of high quality bus stop publicity and customer communications to enhance the customer experience.
ebook – The future of customer service in the bus industry
Our ebook discusses the challenges customer service teams in bus operations face and explores ways bus operators can adapt and enhance their customer service function to thrive in the current climate where the customer experience is key to a successful business.
